What we collect, why we collect it, and your rights under Singapore’s Personal Data Protection Act (PDPA).
Version 1.7 · in force from 1 November 2026
Parents. Your name, email address and preferred language. For each child: their name, school level and, only if you choose to answer it, a short questionnaire about how they like to learn. For each request: the subject, level, schedule, the area worked out from your postcode, and any note about your child’s learning needs. Then your classes, messages, reviews, payments, Learn Now Credits and payment record. We use this to find you tutors, run your lessons and handle payments and refunds. Tutors see what they need to quote and to teach; your address is never published, and a learning-needs note reaches tutors only as a yes or a no.
Open requests. While your request is open, its subject, level, planning area, lesson mode, times and budget are also listed on our public tuition assignments page and may be shared in tutors’ channels, so more tutors see it. Your name, your child’s details, your notes and your address are never listed; the tutor you choose sees them.
Tutors. Your name, email address and the profile you choose to publish (subjects, levels, rates, photo, video, introduction, experience, availability, and the area worked out from your postcode). The qualification documents you upload for the ✓ Verified badge, which only our verification team sees. Your tutor declaration, kept as a tick and the date you made it, with no other details. Your quotes, classes, messages, the reviews written about you and your earnings. Your bank details for payouts are collected and held by Stripe, not by us. Your public profile can be seen by anyone; your documents are deleted when you close your account.
Children. Student accounts are covered in the Children section below.
Payment details. Card numbers and bank details are collected and held by Stripe, our payment provider. We never see or store a full card number.
To run the service: matching tutors and families, holding and releasing payments, keeping lesson records and receipts, and telling you about activity on your account. We do not sell personal data, and we do not use it for third-party advertising.
When you use the site we record which pages are opened, the website or shared Learn Now link that brought you, and your type of browser and device (for example “Safari on iPhone”), with an anonymous visitor number kept in a cookie, so we can see where people get stuck and which links bring them. We do not use advertising or third-party tracking scripts. These records are deleted after 180 days. Your IP address is used for a short time to stop abuse, such as repeated failed log-ins, and is not stored with your account. If a page breaks, we record the error and the page it happened on so we can fix it.
Lesson payments are due 24 hours before each lesson. We keep a record, for each family, of how often that deadline was met over the last twelve months: lessons paid on time, payments that were never made by the deadline, and payments that were attempted but declined.
This record affects one thing: the order in which your requests appear in tutors’ lists. A family that has repeatedly let the deadline pass without paying appears lower for a while. A declined card never counts against you, and the record recovers on its own as lessons are paid on time.
Tutors are never shown this record, told a figure, or told that it exists for any individual family. It is used for ordering and nothing else. You can see your own record at any time on your Billing page.
If you cancel a lesson as an emergency you may attach a document — typically a medical certificate or a letter. This is sensitive personal data, sometimes about a child, and we treat it that way. It is stored in a private location, never published, and never used for anything but deciding that one cancellation.
It can be opened only by the other party to that lesson (so they can see the reason is genuine) and by our team if the matter is escalated to us. Access is through links that expire after a few minutes; the file is never reachable from a public address.
We delete the document 30 days after the cancellation is settled. If you would like it removed sooner, write to info@learnnow.com.sg.
If no tutor matches your search you can leave an email address to be told when one appears. We store that email with the subject, level and area you searched for, and nothing else. We send exactly one email — when a tutor starts teaching what you asked for — and every such email carries a one-click unsubscribe link. We do not add these addresses to any other mailing, and you can ask us to delete yours at any time by writing to info@learnnow.com.sg.
If you message our WhatsApp assistant, that conversation is handled by Ensynq as our data processor and is used only to set up your request or profile. Your phone number is stored as a one-way hash, not as a number we can read back, and nothing you tell the assistant appears on the platform until you activate it yourself on a claim page. Reply STOP at any time to end the conversation and stop all messages.
Student accounts are created and controlled by a parent or guardian, are linked to that parent’s account, and cannot make payments. We collect the student’s name, login email and school level, provided by the parent; optionally, a short temperament questionnaire the parent answers to help match a tutor’s style; and any learning-needs note the parent writes in a request. Tutors see that note only as a yes or no; the note itself stays with the family and Learn Now.
Composition Coach is an invited beta that gives feedback on children’s compositions. A child can use it only after a parent or guardian agrees for that child, in the words shown before the tick box.
Who reads a composition. An AI system from Anthropic (Claude), run by our Coach service, drafts feedback. A named Learn Now reviewer then reads the composition and the draft, and approves, edits or withholds it. Nothing reaches the child without a person approving it.
Where it is processed. Our Coach service runs in Singapore. Anthropic, a US company, processes the text outside Singapore, including in the United States. Anthropic does not use it to train AI and normally deletes it within 30 days; its safety systems may keep flagged content for longer, and our deletion cannot reach that copy.
What is sent and kept. Only the composition, its title, the level and opaque reference numbers are sent — never the child’s name, school or contact details. We and our Coach service keep the composition, the feedback, our reviewers’ decisions and a parent’s thumbs up or down (with any optional comment) for the beta and six months after, to improve the Coach. They are never used in our question banks, never used to train AI, never shown to other families and never sold.
Safety. A person reads every composition. If something a child writes makes us worried for their safety, our lead reviewer reads it personally and may contact the parent, or the proper authorities if the worry concerns home. The Coach is not an emergency service; in an emergency, call 999.
Withdrawing and deletion. A parent can withdraw at any time from Composition Coach in their account. Everything that child sent is deleted here at once and at our Coach service within 7 days; leaving Learn Now does the same for the whole family.
Supabase stores our database and files in Singapore. Vercel runs the website. Stripe takes payments and holds card and bank details. Resend sends our emails. Anthropic processes compositions for Composition Coach, as described in that section. Ensynq runs our WhatsApp assistant. Some of these providers handle data outside Singapore, including in the United States. We use them on their data protection terms, which require them to protect personal data to a standard comparable to the PDPA, and only for the work they do for us.
Under the PDPA you may ask what personal data we hold about you, ask us to correct it, or close your account. You do not have to write to us for the first and third: go to Settings, where you can download everything we hold in one file, and close your account yourself.
Closing your account removes your name, contact details, profile and any student profiles you created at once; any Learn Now Credits left on it are given up (see the Terms of Service). Three things survive, and it is worth being plain about why. Payment records are kept for five years because Singapore law requires it, with your name removed. Reviews you wrote stay on the tutor’s profile, shown as “A parent”, because other families relied on them when choosing. Messages remain in the other person’s thread, since a conversation has two parties and only one of them asked to leave.
You cannot close an account while money is still in safekeeping or an issue is being reviewed, because a refund would have nowhere to go. Settle those first and the option becomes available.
For corrections, or anything the self-serve tools do not cover, write to info@learnnow.com.sg and we will respond within 30 days.
Our Data Protection Officer is responsible for how we handle personal data. To reach them, write to info@learnnow.com.sg with “Data Protection Officer” in the subject line. We reply within 30 days.
Every version of this document is kept with the dates it was in force. Anything you raise is decided under the version that applied at the time. Write to us for a copy of an earlier version.
